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White Kitchen

Frequently Asked Quetions

Have a question? It may have been asked before. Explore our FAQs below.

  • WHAT SERVICES DOES EMERALD PROPERTY ESTATE OFFER?
    We provide a range of property management services, including efficient maintenance, tenant placement, rent collection, financial reporting and customised management plans.
  • HOW EXPERIENCED IS YOUR TEAM?
    Our directors boast over 35 years of combined industry experience, ensuring your property is in capable hands.
  • WHY CHOOSE EMERALD PROPERTY ESTATE OVER OTHER PROPERTY MANAGEMENT COMPANIES?
    Our unique advantage lies in combining decades of industry knowledge with the latest technology, allowing us to provide tailored, innovative solutions that maximise your investments potential.
  • HOW DO YOU ENSURE RELIABLE TENANT PLACEMENT?
    Our rigorous tenant screening process evaluates factors like credit history, rental references, and employment verification to ensure responsible and reliable tenants. We understand most tenants will show affordability but we look further to see if they are the right fit for your property.
  • WHAT IS THE COST OF YOUR SERVICES?
    We offer competitive pricing based on the specific services you require. Contact us for a personalised quote.
  • HOW DOES YOUR RENT COLLECTION PROCESS WORK?
    Our rent collection process is seamless and hassle-free. Tenants can conveniently pay online, and we handle all aspects of timely rent collection.
  • HOW DO YOU HANDLE LEGAL AND COMPLIANCE MATTERS?
    Our Directors stay updated with the latest regulations and ensures your property remains compliant with all legal requirements and with innovative systems in place, nothing will "slip through the cracks".
  • WHAT KIND OF MAINTENANCE SERVICES DO YOU PROVIDE?
    Our comprehensive maintenance services cover routine upkeep, emergency repairs, and proactive measures to enhance your property's value.
  • CAN I TRACK MY PROPERTY'S FINANCIAL PERFORMANCE?
    Yes! With our innovative software program, you can conveniently access and review your rental payments, monitor any ongoing maintenance and stay updated on various financial details, all through your secure and user-friendly owner portal. This easy-to-use platform provides you with quick insights into the financial health of your property at your convenience. We believe in providing you with the tools to stay informed and in control of your property.
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